SERVICE

Troubleshooting

How to Light Your Pilot

CAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT

Resetting Your IPI+ System

Need to reset your IntelliFire Plus Ignition System? This video walks you through the steps from identifying what system you have, to accessing the system and resetting it.

Resetting Heat & Glo® RC Series Remote Controls Video

Learn step-by-step how to reset your Heat & Glo® RC100/200/300 remote control.

Power Outage

No Power? You can still use your Stove or Fireplace.

If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. If your gas fireplace was manufactured in recent years, it may have an energy-saving intermittent pilot ignition system, which requires electricity to spark the pilot flame each time the fireplace is used. Many gas fireplaces and gas inserts are outfitted with >IntelliFire or IntelliFire Plus ignition systems which have battery backup systems that can be used to light the pilot during a power outage. Generally, IntelliFire systems require two D cell batteries, and IntelliFire Plus systems require four AA batteries. If you have a wireless remote control, or a wall switch with a display, find the control box in the lower controls of the fireplace or behind the stove. There will be a switch that slides between ‘ON’, ‘OFF’ and ‘REMOTE’ – slide this to ‘ON’ for the appliance to operate with the power off. If you have questions, consult your owner’s manual or local hearth dealer.

Pellet stoves and inserts require electricity to light the flame, and many models are available with battery backup systems. Examples are Quadra-Fire pellet stoves and inserts outfitted with Advanced Technology like the Mt. Vernon. Consult the owner’s manual to determine battery requirements. Also, keep in mind that power outages can cause power surges that can damage circuit boards and motors. For this reason, it’s a good idea to unplug your pellet stove during a storm when it’s not in use, or plug it into a surge protector. Another option for lighting your stove is to plug it into a generator, if one is available.

Batteries should be used as a power source only in the event of a power outage, as battery longevity can be affected by the temperatures of the appliance. So, when your power is restored, remove the batteries and keep them handy for the next time you may need them.

Remember that fireplaces and stoves make fire heat, so be sure no flammable objects are near them, and please keep children a safe distance away.

If your hearth appliance has been exposed to water in any level, contact your local dealer.